Success stories from
leading brands
See how brands are transforming returns into revenue with nok
Case Study
Specialized Gaming PC Repairs
The Challenge
NZXT's previous 3PL couldn't handle specialized gaming PC repairs while meeting tight SLAs. Operating costs were high and visibility was limited across retail and DTC channels.
The Solution
nok unified NZXT's entire returns operation—from RMA intake through repair to resale—into one intelligent platform. Full ERP integration with Accumatica enabled automated workflows, serialized tracking, and condition-based pricing across all sales channels.
Results
Sub-72 hour turnaround from receipt to repair and return—meeting tight SLAs while maintaining quality
Warranty-grade repairs on complex gaming hardware including PSU, motherboard, GPU, and liquid cooling systems
30% reduction in operating costs through unified platform and intelligent workflows
Multi-channel resale across NZXT D2C and marketplaces with automated condition-based pricing
Case Study
Multi-Channel Returns Processing
The Challenge
Bissell was losing money on every return. Disconnected systems across 2 warehouses, 4 CX platforms, and 4 marketplace systems meant manual coordination, slow processing, and zero visibility into recovery opportunities.
The Solution
nok replaced Bissell's fragmented operation with one unified platform. Intelligent triage routes units to the highest-value outcome, while deep integrations across WMS, CX, and marketplace systems enable automated workflows and multi-channel resale—turning returns profitable for the first time in company history.
Results
Sub-72 hour processing from receipt to final disposition across two Canadian facilities
Processing 1,500+ units weekly with consistent quality and rapid turnaround
First profitable returns operation in company history through intelligent triage and value optimization
Unified platform connecting 2 WMS systems, 4 CX platforms, and 4 marketplace order management systems
Multi-channel resale strategy with condition-based pricing that avoids brand cannibalization
Case Study
Warranty & Subscription Management
The Challenge
Ozlo's subscription model was unsustainable—warranty replacements cost $70+ per unit using new inventory. Without a refurbishment operation, unit economics didn't work.
The Solution
nok built a rapid refurbishment process in partnership with Ozlo's engineering team, cutting refurb time by 50% and replacement costs by 71%. Full RMS integration into Ozlo's RMA and ERP systems provides real-time visibility and automated workflows—making the subscription model profitable.
Results
50% reduction in refurbishment time through optimized workflows and engineering partnership
Reduced replacement costs from $70+ to under $20 per unit—making subscription model viable
71% reduction in warranty fulfillment costs through rapid refurbishment vs. new inventory
Real-time visibility across RMA support and ERP systems with automated workflows
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